Cancellations & refunds

Before the kitchen starts

Cancel from Orders while the ticket is still confirmed. We refund the paid amount to the original method, usually in 5–7 working days once the gateway clears it.

After cooking starts

Food that is already on the pass cannot be cancelled. If we made a clear kitchen error (wrong plate, missing order), write to support with the order number for a refund or remake.

Delivery issues

If a rider cannot reach the pin, we may convert the ticket to takeaway or cancel and refund. We do not refund for a guest who is unavailable at the drop after multiple attempts.

Offers and coupons

Discounted lines refund at the amount you paid. First-order and branch-only codes cannot be reused on a remake unless we say so.

Dummy copy for layout. Replace with counsel-approved text before launch.